What to bring
Bring your child or youth’s valid Ontario Health Card – for all Medical appointments.
- If their card is expired, please renew by visiting the Service Ontario website. You receive will receive a new card with a new “version” code, which is the two letters at the end of your health card number.
- If you are seeing a doctor or attending a medical appointment, the government requires you to bring and present your child’s up-to-date Ontario Health Card.
- If your child doesn’t have an up-to-date, valid Ontario health card, your doctor may not be able to keep the appointment with you.
Any special equipment currently being used by your child or youth.
Ensure your child or youth is dressed in comfortable clothing.
When you arrive
Complete the mandatory self-health screen
Within two hours before your appointment, perform the self-health screen below on every family member or individual who is attending the appointment.
We need you to screen for the following:
- Cold
- Cough
- COVID-19
- Fever
- Head Lice
- Influenza
- Measles
- Pink eye
- Runny nose
- Stomach flu
If you or anyone in your family has ANY of the above, please do not attend your appointment. Please call our Scheduling Team at 905-728-1673 (toll-free at 1-800-304-6180) to rebook your appointment. If your clinician determines that your child is unwell, they may ask you to rebook the appointment.
You and your child/youth/client attend your appointment if:
- Symptoms have been improving for at least 24 hours,
- you and your child are fever-free for 24 hours,
- you and your child are free of nausea, vomiting and/or diarrhea for 48 hours,
- you and your child have no new symptoms, and
- your child is well enough to participate in the appointment.
Grandview Kids is a mask-friendly space
Grandview Kids is pleased to be a mask-friendly environment. Parents, caregivers, children and youth are no longer required to wear masks during appointments. You are, however, welcome to wear a mask at any of our sites. Team Grandview will continue to wear masks and personal protective equipment during some appointments and programs.
When you enter Grandview Kids:
- Sanitize your hands and your child’s hands.
- Put on a mask if you wish to.
The Assessment
At your first appointment, you will meet with one or more of our staff who will conduct an assessment of your child’s needs. In order to determine what your child’s strengths and needs are, we’ll ask you several questions. Your answers will help us determine the best way to help you and your child. If you are already involved with another organization, you are welcome to invite a representative to attend the assessment with you.
After the assessment, we’ll discuss the results in detail with you. If appropriate, we’ll recommend service(s) for your child.
Although there are waiting lists for some of our services, our staff will make every effort to begin treatment with your child as soon as possible. If other community programs or agencies are available to help your child, we will provide you with the names of those organizations and their contact information.
Your input as parent/guardian is vital. We encourage you to share any comments, questions or concerns you have about your child with us.
Due to government funding criteria, some programs and services are limited to children of certain ages and diagnoses. Your child’s therapist will be able to provide you with more information about eligibility for service. The Social Work Services team at Grandview Kids is available to help families with the transition to other community services.
What if I need to cancel my child’s appointment?
When you need to reschedule an appointment, notify us! Please call us at least three days before your appointment, so we can offer the time to another family. To reschedule, please notify us at 905-728-1673. Repeated missed appointments will result in a service review by our clinical services team or a clinical manager, as required.
Site addresses and phone numbers:
- Ajax Headquarters – The Jerry Coughlan Building: 1461 Harwood Ave N, Building A, Ajax
- Paul Dwyer site: 590 Rossland Road West, Oshawa
- S.A. Cawker Public School site: 16200 Old Simcoe Road, Port Perry
- Bowmanville Health Centre site: 222 King Street East, Bowmanville
- Abilities Centre site: 55 Gordon Street, Whitby
