What is Service Navigation?
Service Navigation supports families and professionals with the referral process to access Grandview Kids services. Eligibility for services is identified based on an established set of criteria (learn more in the “Who is eligible for Service Navigation?” section below).
In addition to connecting clients and families with programs and services at Grandview Kids, the Service Navigation Team can provide them with helpful resources in the community they may access.
Who is eligible for Service Navigation?
Any family in the Durham Region looking for information about Grandview Kids’ services is interested in initiating a referral for therapeutic support, or is inquiring about eligibility criteria, is encouraged to call Service Navigation. Service Navigation offers a “No Closed Door” policy; our team will do our best to connect families with appropriate services to meet their child’s needs. See the referral process below for details.
If you are unsure where to start but have questions about your child’s development, you may benefit from the SmartStart Hub at Grandview Kids. This includes referrals to services not offered by Grandview Kids. Click here for more information about the SmartStart Hub at Grandview Kids.
What to expect
The Service Navigation team collects client information based on demographics, developmental milestones, and parent reports through telephone intake interviews. Service Navigators will discuss eligibility requirements and anticipated timelines and answer questions about Grandview Kids’ services based on the information shared concerning your child’s needs.
Grandview Kids recognizes the diversity of the Durham Region. Service Navigation is available in English and French, and interpretation in other languages can also be arranged to assist families who do not speak English or French.
Referral Process
Who can make referrals?
- Families (parent(s)/guardian(s))
- Physicians*
- Professionals (Allied Health Care Providers)
- Other Agencies
- Community Partners
How to make a referral
Call (905) 728-1673 x2468 to speak with members of our Service Navigation Team.
*Paediatricians and primary care physicians must submit an Ocean eReferral. Learn more about this referral process on our Physician Referral webpage. Please note that Physician Referrals are required for access to Medical Services.
Mailing address: 600 Townline Road South Oshawa, ON L1H 7K6
Fax: 1-855-698-4725
Once the completed referral form is received, families will be contacted, and a telephone intake interview will be scheduled.
Changes to Primary Contact Information
To update your primary contact information or notify Grandview Kids of a change in address, please call the Service Navigation team at 905-728-1673 x2468. If moving outside of Durham Region, a Service Navigator will assist with a transfer of services.
Transfer of Services
If you are moving in or out of the Durham Region, a transfer of current services, or referral for additional services, can be supported by our Service Navigation team. Please call 905-728-1673 x2468 to connect with a Service Navigator.
Contact Service Navigation
For referrals to Grandview Kids and program information, please call our Service Navigation team at 905-728-1673 ext. 2468.
