• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
Grandview Kids Logo

Grandview Kids

Every Child And Youth Living Life At Their Full Potential

  • About Us
    • Vision, Mission and Values
    • The New Grandview Kids
      • Operational Readiness
      • Visiting Grandview Kids’ Ajax Headquarters
    • Our History
    • Leadership
    • Board of Directors and Committees
    • Annual Report
    • Strategic Plan
    • Policies
  • Calendar
  • Annual Report
    • Strategic Direction 1: Deliver meaningful, efficient client and caregiver outcomes and experiences
    • Strategic Direction 2: Foster a thriving, connected Team Grandview
    • Strategic Direction 3: Collaborate with partners to maximize impact, focusing on Durham Region
    • The New Grandview Kids – The Jerry Coughlan Building
    • 2024-25 Financial Statement
    • Grandview Kids Foundation update
    • Grandview School update
  • Contact
    • Contactez – nous
    • Ajax – Headquarters
    • Bowmanville Health Centre
    • Grandview School
    • Oshawa – Dwyer
    • Port Perry
    • Whitby – Abilities Centre
  • Careers
  • Register
  • Donate
  • Instagram
  • Twitter
  • Facebook
  • Services and Programs
    • Audiology
    • Autism Program
      • Caregiver-Mediated Early Years Programs
      • OAP Core Clinical Services
      • Entry to School Program
      • Foundational Family Services
    • Blind-Low Vision Program
    • Extensive Needs Service
    • Family Engagement Program
      • Adolescent Transition Program
      • Family Leader Program
        • Family Advisory Council
        • Youth Advisory Council
    • Infant Hearing Program
    • Medical Services
      • Botox® Clinic
      • Complex Care Program
      • Nutrition Services
      • Orthopaedic Clinic
    • Occupational Therapy
    • Physiotherapy
    • Preschool Outreach Program
    • School Programs & Resources
      • Resources for Educators
      • School-Based Rehabilitation
    • Service Navigation
      • SmartStart Hub
    • Social Work
    • Speech-Language Pathology
      • Augmentative and Alternative Communication
    • Therapeutic Recreation
  • Purchased Services
    • Grandview Kids Summer Camp
    • OAP Core Clinical Services
      • Behaviour Services
      • Children’s Friendship Program
      • Connect and Play
      • Interoception Self-Regulation Group
  • Research
    • 2023-24 Research Portfolio
    • Get involved in research
    • IDEA Study
      • Building knowledge and understanding of the intersection of race and disability in accessing pediatric rehabilitation services.
    • Research Associate: Dr. Fiona Moola
    • Research Associate: Dr. Meghann Lloyd
    • Studies in Progress and Results
  • Resources
    • Ability Acceptance Program
    • Arriving at Grandview Kids
    • Community Supports & Resources
    • Free to Read Program
    • Frequently Asked Questions
    • Gather by Grandview Kids
    • News and Updates
    • Privacy
    • Resources for Parents and Caregivers
    • Visiting Grandview Kids
  • Support Us
    • Ways to support
    • Host a fundraiser
    • Participate in an event
      • Golf Fore Grandview Kids
      • Sponsor the Drum
      • Dream Big, Dream Brighter Awards Gala
    • Leave a legacy
      • Gifts of securities
      • Gifts of bequests
      • Gifts of life insurance
    • Your impact
    • Building a Legacy: Honouring Jerry Coughlan
  • I Want To…
    • Connect with Grandview Kids
    • Donate
    • Refer a child or youth
    • Register via My Community Hub
    • Schedule an Appointment
    • Volunteer at Grandview Kids
    • Work at Grandview Kids
  • Grandview School
    • About Our Program
    • About Our Board
    • Grandview School Social Story
    • Plans and Reports
    • Resources for Families
    • Resources for Schools – Switch It Up!
    • Careers and Volunteering
    • Contact Grandview School
  • Search

Posted April 27, 2022

Meet members of Grandview Kids’ incredible team of volunteers!

Adrian Polidano

Meet our volunteers!

Grandview Kids is fortunate to have a team of more than 150 incredibly talented and caring volunteers across all of our sites. To continue our National Volunteer Week celebration, we interviewed 5 of our volunteers to get insight into their work with Grandview. In this series of interviews, you will meet Norma-Jean, Taaha, Kirsty, Natalie and Elliot, who will express what volunteering means to them.


Meet Norma-Jean!

Photo of Norma-Jean hugging a pony in a purple tutu.

What is it about volunteering at Grandview Kids that appeals to you personally?

I’ve been fortunate with my family and see that GV provides many much-needed services in the community. I’m grateful for the opportunity to be part of such a worthy cause.

How has volunteer work had an impact on your life?

[It] keeps me busy and fulfills a personal duty in me to give back. 

What has your favourite event or volunteer assignment been with Grandview Kids and why?

I’m on the committee for the GV Foundation’s Annual Golf Tournament.    I interact with a variety of GV Staff / Ambassador Families other volunteers, donors/sponsors and tournament participants. It’s such a huge event and seeing the results of everyone’s hard work every year really is very satisfying to be a part of it all.

Meet Taaha!

Photograph of Taaha Ijaz in front of a snowy background.

What is it about volunteering at Grandview Kids that appeals to you personally?

To me, the most appealing aspect of Grandview Kids is how dedicated everyone is in providing compassionate family-centred care. Volunteering at Grandview Kids allows me to be a part of providing such care to an exceptional group of clients in our community. In addition, volunteering at Grandview Kids has allowed me to work with a fantastic group of clinicians who are always willing to answer questions I may have regarding their specialty.

How has volunteer work had an impact on your life?

Volunteering at Grandview Kids has made a huge impact on my life. I have been able to learn so many different skills while volunteering. My communication skills with children and their parents have improved significantly – you can read all you want about communication skills, but until you apply them you’ll never develop those skills. I have learned so much about prioritizing especially when there is a rush of clients and their families coming in through the door. Lastly, volunteering at Grandview Kids has also helped me understand the importance of establishing and advocating for more pediatric care centres. Facilities such as Grandview Kids are necessary if we want to help children reach their potential.

What has your favourite event or volunteer assignment been with Grandview Kids and why?

I truly enjoyed volunteering at the Covid-19 vaccine clinic organized by Grandview Kids. Helping children overcome their fear of needles was extremely rewarding.

What do you like to do when you are not volunteering?

I recently learned how to swim, so anytime I’m not volunteering or busy with school you can find me at the pool.

Meet Kirsty!

Head shot of Kirsty Dykes.

What is it about volunteering at Grandview Kids that appeals to you personally?

I like to help the kids and be able to get out of the house to do something worthwhile. 

How has volunteer work had an impact on your life?

It makes me happy to see that I can help children and it shows me how much the children can improve and be part of the community.

What has your favourite event or volunteer assignment been with Grandview Kids and why?

(Prior to COVID) I loved to do the Free to Read program and I was able to walk around the atrium and interact with the kids as well as giving parents books to read to their kids.

Also, I loved doing the McHappy Day. I liked to see the faces of kids when I gave them balloons and it was great to see people give money to support Grandview. 

What do you like to do when you are not volunteering?

When I am not volunteering I like to go to the movies, hang out with my friend Terri and watch wrestling. I enjoy going to the Abilities Centre. I also loved working at The Bistro 67 in Whitby before COVID. I will hopefully get back to work.

Meet Natalie!

Head shot of Natalie Bedrossian.

What is it about volunteering at Grandview Kids that appeals to you personally?

The most appealing aspect about volunteering at Grandview kids is the wide sense of availability that is presented to volunteers. While volunteers are meant to provide aid in certain positions, one rarely remains in the same setting. We are exposed to various programs within the centre and are always learning more about all of the services that Grandview offers to their clients and families as well as more about the services themselves, ranging from rehabilitation programs to family services. It is not only a beneficial setting for both the individual and the centre, but in turn, the volunteer learns more about the community and the various aspects that go into running such a smooth and lively setting.

How has volunteer work had an impact on your life?

Volunteering has had a major impact on my life in many ways. Although I can positively say that volunteering has allowed me to grow in ways that I believe no other setting would have, I also attribute my weekly contribution as a way of allowing myself to become more certain of the path I would like to take on as my future profession. I started volunteering for Grandview when I was in my second year of university and like many, was somewhat uncertain of what I wanted for my future. It was through volunteering that I was able to learn about various rehabilitation therapists and therapy assistants and the impact such services have on children and youth.

What has your favourite event or volunteer assignment been with Grandview Kids and why?

While it is hard to distinguish a specific volunteer assignment, it would seem that my favourite volunteer assignment at Grandview has been the ability to volunteer within the Speech-Language Pathologist (SLP) and Speech-Language Therapy Assistant (SLTA) therapy groups. Alongside being able to learn more about the various aspects that are involved in each session, it was very interesting to learn about the different ways in which clinicians incorporate to continue to target their clients’ needs while also being able to keep them engaged without trying to make it seem like therapy.

It was enjoyable to be able to see and hear of the progress that some of the clients were making throughout their time at Grandview and to learn about the various skills and actions that are provided for Grandview clients and their families from before they are provided direct support to well after. It was a truly exceptional experience that has cultivated my favourite volunteer assignment so far.

What drives you to keep coming back to Grandview?

What continuously keeps me coming back to Grandview is the sense of community and belonging that is harvested amongst both clinicians and staff members as well as between clinicians and clients/families. Whether it is during a therapy session or workshop, clinicians and several other members of the Grandview team always strive to provide the most exceptional quality of care and service to their clients and to each other, something that I have rarely seen in the various places I have volunteered. Everyone is made to be treated equally and when one is in need of help, whether it is to discuss the best pursuit of action for a specific issue or to just clarify a need from a family, everyone is available to help in any way they can. It truly allows you to feel like you are connected to a greater family, rather than being a fellow volunteer.

What do you like to do when you are not volunteering?

Apart from volunteering, I am an avid bookworm where I try to finish at least 2-3 books a month and I am an experimental baker, always looking for new recipes to try and master.

Meet Elliot!

A photo of Elliot Smith working at a McDonald's Drive Thru on McHappy Day.

What is it about volunteering at Grandview Kids that appeals to you personally?

What appeals to me about volunteering with Grandview Kids is personally, it allows me to give back to the place that helped me when I was younger. The therapists at Grandview helped me learn how to talk and even how to print my own name. I feel included and like part of a team at Grandview. I am now a college graduate and Grandview helped me get there.

How has volunteer work had an impact on your life?

Volunteer work has had an impact on me on a positive note because volunteering has made me become a true leader and a good citizen. I feel good when I can give my opinion and thoughts as part of the Youth Advisory Committee in order to help Grandview become a better place for kids. Volunteering has made me work hard so I can be a positive role model for any Grandview kid out there who thinks they won’t get there. I am now working as a Physical Fitness and Literacy Associate at the Abilities Centre and volunteering at Grandview and other places (Kerry’s Place, Vikings Rugby League and Pickering All Abilities Soccer) has helped me create a good resume.

What has your favourite event or volunteer assignment been with Grandview Kids and why?

My favourite event/volunteer assignment with Grandview Kids has always been McHappy Day. It is my favourite event because I got to work in the Drive Through and give orders to customers. I had a lot of friends and teachers stop by to get their orders from me. We raised a lot of money! I liked helping out with these fundraisers because they were all about showing teamwork and helping others in the community to make Grandview Children’s Centre a more accessible environment.

Why do you think it is important to volunteer (for Grandview Kids and elsewhere)?

It is important to help volunteer at Grandview and other places because it just feels good to give back and help others. To see smiles on people’s faces when you make them happy makes it all worth it. I think it helps to show that we are just like everyone else and we have a lot to offer too.

What do you like to do when you are not volunteering?

I like to read books and play sports like baseball, soccer, rugby, and archery. I also like to play in a band with my bandmates at Online Math and Guitar. Finally, I also like to be involved with social groups at the Abilities Centre.

This year’s theme for National Volunteer Week is Volunteering is Empathy in Action. Click here to learn more about National Volunteer Week.

A graphic of a heart with the Grandview Kids logo in the centre. The phrase reads, "Volunteering is a work of hear. Thanks for all you do!"
"A message of gratitude from Grandview Kids CEO, Lorraine Sunstrum-Mann" next to a photo of Lorraine.

The National Volunteer Week theme for 2022, Volunteering is Empathy in Action, affirms the strong connection between volunteerism and empathy. Empathy is a quality that can help people relate to and connect with others. Empathy has the power to build awareness around different experiences. The empathy, compassion and generosity that our volunteers at Grandview Kids possess help to create a stronger and more connected Grandview.  

Throughout this past year, most of the volunteering opportunities have been Screener/Greeter roles, taking place at our Welcome Centres. As we continue to navigate our way through these times, our volunteers strike a balance, ensuring COVID protocols are adhered to, while providing a warm welcome into our Centres for our clients, families, and visitors.  

Our talented, caring and experienced volunteer team of more than 150 volunteers (and growing) is comprised of students, retirees and working professionals. We will continue to build the volunteer program at Grandview, and look forward to creating more opportunities in the future.   

The entire Team Grandview is thankful for your support, and we celebrate your contributions which have such a positive impact on our successes every day. You truly add a special “sparkle” to #TeamGrandview.  

A sincere thank you, volunteers.

Lorraine Sunstrum-Mann

CEO, Grandview Kids

A graphic of a heart with the Grandview Kids logo in the centre. The phrase reads, "Volunteering is a work of hear. Thanks for all you do!"

Grandview Kids is the lead agency for the Ontario Autism Program – Durham (OAP-D), a local partnership providing programs and services to children and youth with Autism.

In 2021, the OAP-D was selected by the Province of Ontario to offer Caregiver-Mediated Early Years Program as part of the Ontario Autism Program. Grandview Kids offers one of three programs in the Durham Region, known as the Social ABCs.

After several months of intensive fidelity training, four members of Team Grandview have successfully become Social ABCs coaches through Holland Bloorview Kids Rehabilitation Hospital.

Portrait of Grandview Kids Speech-Language Pathologist, Rosie Bakhurst
Rosie Bakhurst, Speech-Language Pathologist

Rosie, what was it like becoming a Social ABCs coach? How did the fidelity process impact your own practice?

For me, becoming a Social ABCs coach was really eye-opening! I have been a clinician for many years but this was a very different way of providing coaching for parents. Social ABCs provides supportive, in-the-moment coaching. We identify the impact on the child and it was amazing to see the difference in parents’ skills with this style of coaching, as well as their confidence!

In order to become a Social ABCs coach, once you’ve completed the training, you must submit “coaching fidelity” videos of you implementing the program to the Holland Bloorview Team. The team reviews the videos with you so that you can see how you’re doing and how to improve. The fidelity process really allowed me to see what was working with my coaching and where I needed to make changes to better impact my families.

Grandview Kids, Speech-Language Pathologist, Kathiga Karthikaikumar
Kathiga Karthikaikumar, Speech-Language Pathologist

Kathiga, how did the fidelity process impact your practice?

It is often hard to capture the success of parent strategies in a concrete way. I think the fidelity process really helped highlight the importance of ongoing evaluation to help guide the focus of the remainder of the sessions. It also helped me work towards an end goal.

Vareesha Khan, CDA

Vareesha, what has been the most significant benefit of the program?

The most significant benefit has been watching the immediate change in parents’ skills and confidence within themselves during the seven-week program. In this short time, we really get to work with parents to build a close bond with them and build a sense of community as they get to interact with other parents in the weekly parent sessions. This program really focuses on positive self-building and growth. The most empowering message a parent told me in a coaching session was:

“Thank you for giving me the confidence to be able to interact with my child and connect with them on a level I never thought was possible.”

Grandview Kids CDA, Karen Jagne
Karen Jagne, CDA

Karen, what have you seen as the most significant benefit of the program?

The most significant benefit to the Social ABCs program has been empowering families to connect with their kids in new ways! We have had parents say that their child won’t play with them, or doesn’t acknowledge them, and by the end of the program, they are smiling and laughing together!! Families have varying levels of success with the program, but across the board, we have seen improved connections, which build the foundation for future learning.

Karen, what do you want others to know about Social ABCs?

Social ABCs is a positive, gentle program, that teaches children how to coordinate their voice and attention to keep fun interactions going. It also teaches parents strategies to connect and share smiles and laughs with their children – building the foundation for future social interactions.

Grandview Kids is proud to offer the Social ABCs as a caregiver-mediated early years program. If your family has received a letter of invitation from the Ministry of Children, Community and Social Services, visit https://grandviewkids.ca/caregiver-mediated-programs/ to learn how you can enroll in the Social ABCs.

The Power of One:

Nominate a member of Team Grandview for this prestigious award

At Grandview Kids, we take great pride in our most valuable asset – our team.

Each member of Team Grandview gives their best every day. With every appointment, program or service delivered, our clinicians, staff, students and volunteers help build a welcoming and inclusive environment for all families. All Team Members sparkle and we’re asking for your input to help them shine.

Nominate a member of Team Grandview who has made a difference in the life of your child, youth or family.

Any member of Team Grandview can be nominated.

One team member will be selected to receive the Power of One award, presented at our Annual Staff Barbeque in June.

Nominations are now open using this online form until Friday, April 29, 2022.

Questions? Email Communications@grandviewkids.ca

Grandview Kids has been accredited with Exemplary Standing for the third time


Oshawa, ON – Grandview Kids upholds a solid commitment to providing high-quality, safe and effective care to children and youth with disabilities in the Durham Region. Every three years, Grandview Kids undergoes a fulsome review of quality, safety and people-centred care to assess compliance with national standards as set by Accreditation Canada.

Accreditation Canada works globally with more than 1,100 health, social and community service organizations to advance quality and safety. Grandview Kids participates in the Accreditation Canada Qmentum Program, including a comprehensive self-assessment and on-site surveys. Peer Surveyors assessed the organization’s governance, infection prevention and control measures, leadership, medical management, and service excellence in accordance with national standards. The outcome resulted in Grandview Kids being awarded an Exemplary Standing – for the third accreditation in a row over the past ten years!

Accreditors recognized and commented on Grandview’s rigorous financial reporting, excellence in quality management, and the strength of Team Grandview members. It was evident to surveyors the expert-level knowledge and interest to advance clinical practice by clinicians and medical staff. Interviewed community partners recognized Grandview Kids as a “North Star,” providing guidance and leadership within the sector. And families shared with surveyors that Grandview has “outstanding staff and services.” The outcome was no surprise for Chief Executive Officer, Lorraine-Sunstrum-Mann:

“Across all roles in the organization, the team at Grandview dedicate themselves to delivering the very best care to the clients and families we serve. Additionally, they commit to enhancing the professional work environment for each other as a learning environment associated with quality care. Four words have guided our recent projects: Hope, Discovery, Belonging and Celebration. The Accreditation experience underscored how these words come to life every day at Grandview Kids.”

Lorraine Sunstrum-Mann, Grandview Kids CEO

Team Grandview has grown significantly in the past three years, with more than 300 full-time equivalent positions leading to a 111 percent increase in staffing in the past few years. As the organization grows, the Accreditation Canada surveyors encouraged leaders to maintain the motivation to provide the highest quality of care while managing such significant transformational changes.

Many new projects, initiatives and a new building are on the horizon for Grandview Kids. It’s an exciting time to celebrate the tremendous work of Team Grandview while looking to carry our Exemplary Standing to our new headquarters in Ajax and our ongoing satellite locations in Port Perry. Bowmanville, Oshawa and Whitby

Lorraine Sunstrum-Mann, Grandview Kids CEO

Click here to read the executive summary of the Grandview Kids Accreditation Report.

About Grandview Kids

Grandview Kids – founded in 1953 – is an independently operated, not-for-profit Children’s Treatment Centre in Durham Region. A Centre of Excellence for paediatric assessment, care and rehabilitation, Grandview Kids provides specialized programs, medical services, and outpatient clinical treatment and support to thousands of children and youth with physical, communication and developmental needs, as well as support for parents and caregivers. Its mission is to help every child and youth live life to their full potential. 
For more information about Grandview Kids, visit: http://grandviewkids.ca/.
For updates, follow @GrandviewKids on Facebook, Twitter and Instagram.

Media contact

Avori Cheyne
Director, Strategic Communications, Partnership and Engagement
905-728-1673 ext. 2240
Avori.Cheyne@grandviewkids.ca 

Nutrition Month 2022

This March, dietitians across Canada are coming together to share how they can support you and make your future a healthier one. We interviewed Grandview Kids’ Registered Dietitians, Heather-Ann and Shelley, about their roles at Grandview and what being a dietitian means to them! 


Meet Heather-Ann!

What is your role at Grandview Kids?

I am a Registered Dietitian working with the Complex Care team and Nutrition Clinic.

What does a typical session with your clients look like?

A typical session with clients would include a discussion with the parents and/or child to determine how I can best support them in achieving their nutrition goals and needs. This discussion may include but is not limited to a review of past medical history, current dietary intake, medications/supplements, bloodwork, feeding environment, social history and measuring anthropometric data. Once I have completed my assessment, I would then provide evidence-based nutrition recommendations in a collaborative manner with the patient and/or family to enhance nutrition status and health outcomes.  

What inspired you to become a dietitian?

My first interest in nutrition started as a young athlete looking for ways to optimize sport performance. This led to studying Human Nutrition at St. Francis Xavier University, where I became intrigued by the opportunity for Dietitians to improve the health and well-being of others across the lifespan. I was inspired to become a Dietitian so that I could help others achieve healthier and happier lifestyles through the power of nutrition!

If you could give one nutrition tip to parents/caregivers of children and youth, what would it be?

I would recommend getting children and youth involved in the preparation of meals! Involving children in making family meals and snacks provides the opportunity for teaching valuable life skills, learning about their family’s culture and cooking traditions, as well as exposing the child to new foods.

Meet Shelley!

What is your role at Grandview Kids?

I work at Grandview Kids as a registered dietitian in the Nutrition Clinic. My role is to identify nutrition risks and assess the nutrition requirements of children and youth.  My goal is to work with families and their children to ensure optimal feeding and nutrition for their child’s growth and development.

What does a typical session with your clients look like?

A typical session involves review and assessment from the referring individual, further identifying nutrition issues to help families with their child’s feeding or health concerns. My role of late has changed to include a telepractice consult model.  This practice has had many benefits for the families I serve.  I provide a consultative service to parents/caregivers. Initial nutrition assessment times can be lengthy and telepractice has helped in this regard as the child will be in the comfort of their home and not sitting for an extended duration during the appointment.  The Nutrition Clinic Clerk notifies families in advance of their appointment to prepare a 3-day food record of typical nutrition days. This information is reviewed during the assessment and recommendations are then provided to optimize meal planning, feeding, nutrition status and growth.

What inspired you to become a dietitian?

My love for working with the pediatric population was always an inspiration of mine and so tagging this with nutrition was a great fit.  Who knew I would go on to be a dietitian when I was that child, as I only ate honey sandwiches and my vegetable of choice was corn! From as early as I can remember, my parents continued to provide variety and opportunity in my meals, ensuring a balanced structure as well as an enjoyable meal experience.  In time, my food variety expanded and my interest in nutrition and dietetics flourished in my later years.

If you could give one nutrition tip to parents/caregivers of children and youth, what would it be?

My managing mealtime tip: make mealtime enjoyable and a priority. Be a role model, eat together and get kids involved in the kitchen early on with a focus on food variety from Canada’s Food Guide.


Thank you for sharing a bit about your journey with us all to commemorate Nutrition Month 2022, Heather-Ann!

Visit the Nutrition Month website to learn more about how you can participate!

  • ⟨
  • Go to page 1
  • Interim pages omitted …
  • Go to page 6
  • Go to page 7
  • Go to page 8
  • Go to page 9
  • Go to page 10
  • Interim pages omitted …
  • Go to page 35
  • ⟩

Primary Sidebar

Child Stories

Colton’s Story: Dravet Syndrome Awareness Day

June 23 is International Dravet Syndrome Awareness Day. This day gives families affected by Dravet Syndrome a chance to share stories, build support and increase public knowledge about this rare… Read more →

Latest Updates

  • June: Dates of Significance June 2, 2025
  • Acknowledging holidays and celebrations in June May 30, 2025
  • Colton’s Story: Dravet Syndrome Awareness Day May 30, 2025
  • Rudra’s Journey: Arthrogryposis Awareness Day May 30, 2025
  • Nick Story: Spina Bifida Awareness Month May 30, 2025

You Have Questions

We’d like to help you find the answers…

Contact Us Today

© Grandview Kids Built by PeaceWorks

  • About Us
  • Contact Us
  • Privacy