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Grandview Kids

Every Child And Youth Living Life At Their Full Potential

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Posted November 18, 2021

Mission Accomplished: Grandview Kids upholds high standards with Accreditation Canada

#TeamGrandview Article

Grandview Kids achieves a score of 99.8% in meeting required standards and organizational practices.

Outstanding. Impressive. Phenomenal. United. Hope. 

Over the past several days, these words were repeated as Accreditation Surveyors visited, reviewed, and spoke with Grandview Kids stakeholders.

Over a three-day period, Grandview Kids participated in Accreditation Canada’s Qmentum accreditation program. As an independent, not-for-profit organization, Accreditation Canada sets standards for quality and safety in healthcare. Grandview Kids takes part in accreditation on a four-year cycle and is assessed under standards examining Governance, Leadership, Infection Prevention and Control, Medication Management, and care provision practices for those with Intellectual and Development Disabilities.

During this cycle, Grandview Kids Accreditation Champions deemed the theme of our survey to be “Mission Possible…the answers are out there.” Today, we are proud to share that this mission has been successfully accomplished.

Blue detective graphic with the words "mission possible" written above.
Mission Possible… the answers are out there.

This week, the Accreditation Canada surveyors spoke with the Grandview Board of Trustees, clinicians and staff, parents and caregivers, and community partners. The conversations were clear. Grandview is a highly sought-after partner, viewed as a “North Star” setting a course for evidence-informed care, solution-based thinking, and client and family-led practices.

 “I am proud to work here” was a comment reported by members of our team.

 And what a team it is. Every member of #TeamGrandview continuously strives to provide the best evidence-informed care for the clients and caregivers they serve. The Family Engagement Team is an integral part of a child and family’s circle of care and was acknowledged for being leaders in the field, elevating the involvement of families above just a checkbox on a list of to-dos. Even throughout the COVID-19 pandemic, the Grandview team’s dedication was recognized as a way of continuously providing hope to families. This team is resilient, innovative, encouraging, and united.

 “As our surveys with Accreditation Canada come to a close, I want to congratulate each and every member of #TeamGrandview,” It is a profound honour to work alongside you.” shared Grandview Kids CEO Lorraine Sunstrum-Mann. “To Grandview families – please know that although we have challenges ahead of us, as the demand for Grandview services continues to rise, #TeamGrandview will remain deeply committed to, and relentlessly focused on, delivering on the mission of helping every child and youth reach their full potential.”

Full details about the outcomes of accreditation will be made public in the coming weeks. Stay tuned to GrandviewKids.ca and social media for more information.

We need your help!

Are you looking for a volunteer position to support your community? We are accepting applications for Volunteers to support our Welcome Centre Screener/Greeter Volunteer role at many of our Grandview locations. 

If you are interested in volunteering 1-2 shifts per week and can commit to volunteer for at least 4 months, please complete the online volunteer application on our Volunteering Page.

The Screener and Greeter is a critical role and part of our enhanced protocols to ensure the safety of volunteers, staff, clients and families.  This role is the first point of contact for the family, clients and visitors and follows a strict protocol. This position completes the screening with the family following a COVID checklist, communicates with staff and therapists, makes reminder calls, and completes administrative support tasks as required. Volunteers must be flexible, reliable and able to volunteer during the volunteer shifts outlined below.

Volunteers are asked to commit to at least one shift a week.

We are recruiting screener/greeter positions at the Oshawa, Paul Dwyer and Ajax locations. Please specify location and shift/day preference in your application.

Volunteer shifts are Monday to Friday and some Saturdays at specified locations:

  • 8:00 a.m. to 12:00 p.m.
  • 12:00 p.m. to 4:00 p.m.
  • 4:00 p.m. to 6:00 p.m.
A cartoon image depicting colourful, raised hands.

Written by Grandview Kids Occupational Therapist, Desiree


I feel represented. My children are represented. The students on my caseload are represented more than ever before!  What am I talking about, you ask?  As a black woman, mother and an Occupational Therapist (OT), I am thrilled to see myself in historical characters, such as Harriet Tubman, on the big movie screen. 

I am encouraged for my sons when they see the late Chadwick Boseman play the dynamic Black Panther in theatres.  I am hopeful for the children on my caseload, who are on the Autism Spectrum when their future employers get comfortable seeing Freddie Highmore play the brilliant Dr. Shaun Murphy on the hit T.V. show, The Good Doctor.  Lastly, I am inspired by Paras Patel, who plays the disciple with Asperger’s Syndrome, on the sensational YouTube series, The Chosen. 

We cannot be what we cannot see. So, I am so happy to be seeing such representation in entertainment, appreciating we still have work to do. If all the world is a stage, then there is enough room for each of us to have an opportunity to shine. 

The following agencies offer programs and services to Durham Region families over the holidays. They provide access to food, clothing and/or toys. Please visit our website to see the list of organizations. You will need to contact the agency directly for more information. Note that families are only able to access one program, as the participant lists are cross-referenced.

Wishing everyone a warm and happy holiday season.

Ajax/Pickering Salvation Army – 905-427-7123 

  • 122 Hunt Street, Ajax
  • Serves residents of Ajax, Pickering and Uxbridge. Email information below to: intake@tsahope.com. Names and birthdays of everyone in household, address, phone number, total household income and expenses including rent/mortgage.

Bowmanville Salvation Army – 905-623-2185  

  • 75 Liberty Street South, Bowmanville
  • Serves Clarington residents. Call to book registration appointment.

CAREA community Health Center – 1-877-227-3217

  • 115 Grassmere Ave, Oshawa
  • Serves anyone who is currently a client or registered with one of their food banks.

Oshawa Salvation Army – 905-723-7422 * press 9

  • 45 King Street East, Oshawa (please use King Street doors)

Simcoe Hall Settlement House – 905-728-7525 (serves Oshawa residents)

  • 387 Simcoe Street South, Oshawa
  • Serves Oshawa residents.

South Side Worship Center – 905-428-1985

  • 55 Emperor Street, Ajax
  • Serves Ajax/Pickering residents.

St. Andrew’s Community Outreach Program – 905-668-4022

  • 209 Cochrane Street, Whitby
  • Serves anyone in Durham Region.

You can also find out more information on the Region of Durham’s Food Resource Directory website.

Upon any of your visits to Grandview within the last year, you may have seen a little blue and white robot zooming around our Children’s Centre, and thought to yourself “What was that?” Well, we’re here to formally introduce you to Joy, our iPal robot that came to Grandview in March of 2019!

We received Joy through a partnership with Durham College’s AI Hub and with the support of VTrac Robotics. Joy is a “companion robot” and can be found in settings such as hospitals, libraries, and senior centres. Joy’s name was given to her by a resounding popular vote, which we conducted via a Facebook Poll. The name was put forth by a Grandview mom, who had a daughter who passed away, named Joy.

At Grandview, Joy can be spotted welcoming families arriving for their appointments and acting as a teaching tool in the school. Children awaiting appointments are always excited and curious upon seeing Joy in the waiting room. Some children who come to our centre can be nervous about their appointments, and Joy always does an excellent job of easing children’s nerves and taking their minds off of the visit.

Two children playing with Joy the Robot.

At Campbell Children’s School, Grandview’s collocated educational partner, students have been learning how to program Joy to speak and move around the classroom. Students enjoy singing and dancing with Joy, as well as sitting to listen to one of Joy’s stories. Using robotics as a learning tool has been beneficial to the school and we are excited to continue exploring the possibilities of implementing robotics into other programs here at Grandview!

Watch Joy in action!

To learn a bit more about how Joy works, check out this video we posted to our YouTube channel where, Shaun (Special Education teacher and Technology Lead at Campbell Children’s School), breaks down some of Joy’s key functionalities:

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Scarlett sparkles with hope in every step: Grandview Kids 2025 Holiday Campaign

Krystle and Chris want their daughter, Scarlett, to have the chance to enjoy a happy, fulfilling childhood filled with laughter, play and a chance to explore the world around her, just like any other child. In many ways, three-year-old Scarlett...

Latest Updates

  • Grandview Kids and Lakeridge Health open Canada’s first anesthesia procedure clinic in a Children’s Treatment Centre May 6, 2026
  • Ahaana’s magic ears: Speech and Hearing Month May 5, 2026
  • May: Dates of Significance April 30, 2026
  • Building confidence through the power of giving: Norah’s story April 30, 2026
  • A Place Where S Shines: Williams Syndrome Awareness Month April 29, 2026

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