Grandview Kids’ switch to Teams Phone

On Wednesday, June 19, 2024, Grandview Kids will transition its phone system from traditional desk phones to a digital solution, called Teams Phone. Teams Phone enables our staff members to use their computers as phones for all their calling needs.

This transition brings many benefits, including a more user-friendly experience when calling Grandview Kids and a modern telephone solution to support improved technology at our new headquarters and satellite locations. Below is more information about our transition to Teams Phone and how it affects clients and families.

Rest assured: While the software we use to make and receive calls changes on June 19, our main phone number will NOT change. You will still be able to reach us at 905-728-1673 (toll-free at 1-800-304-6180). Grandview Kids’ transition to Teams Phone will not change how we offer our programs and services to clients in any way.

How does the change to Teams Phone affect clients and caregivers?

Automated greeting

When you call Grandview Kids on/after June 19, you will notice that our automated greeting and directory have changed. Please be sure to listen carefully to our new greeting when you call us on or after this date, as selections may have changed.

Personal extensions

While our main phone number is not changing, our staff will no longer have extensions. On/after June 19, every staff member will have individual Teams Phone numbers to reach them (these numbers look like typical phone numbers). If you regularly call a member of Team Grandview using their extension, please ask them after Wednesday, June 19 for their new Teams Phone number. Moving forward, you can reach Team Grandview members using their direct Teams Phone number. If you don’t yet know your clinician’s new Teams Phone number, you can call the main line and dial by their name to be connected (after June 19).

Questions?

We thank you in advance for your patience as Team Grandview becomes accustomed to the Teams Phone system. If you have questions about Grandview Kids’ transition to Teams Phone, please email communications@grandviewkids.ca.