Grandview Kids is the SmartStart Hub in Durham Region. A SmartStart Hub is the “front door” to child development services. The Grandview Kids SmartSart Hub brings together local child development professionals, giving families that have a concern about their child’s development seamless connections to assessments and services.
How does it work?
Anyone who lives in Durham Region, with a concern about a child’s development, can contact the Grandview Kids SmartStart Hub to start the process of assessment. If you do not know where to start, but have concerns about whether your child is meeting developmental milestones, the SmartStart Hub is for you. No diagnosis or referral is required.
Our dedicated team will explore your concerns and discuss your child’s development, strengths and possible support needs, including:
- A clear point of entry to developmental services.
- A consistent way of delivering services.
- An intake process, using the About My Child tool, to help us learn about your concerns and your child’s and family’s strengths, goals and needs.
- Connections to assessments and services, so that you feel supported without having to re-tell your story to each new service provider.
- Early access to family-based supports, including caregiver coaching and peer mentoring.
To get started, please visit our Referral page to submit a referral.
Am I eligible for SmartStart Hub?
You may be eligible for SmartStart Hub services if:
- You have a child aged 0 – 19, or up to age 21 if they are in school, and living in Ontario.
- You have concerns about your child’s development and are unsure of where to go to access services.
You do not need a referral or diagnosis to access SmartStart Hub services.
Do I need to go to a SmartStart Hub to access child developmental services?
SmartStart Hubs are intended for families and caregivers who are unsure where to access services or what services they should receive. If you know your child’s support needs and where to go to access a particular service, you can contact that service directly. This may include services offered by Grandview Kids.
I am concerned about the development of multiple children. Can I refer more than one child?
Yes, but separate referrals are required for every child/youth.
My child used to receive Grandview Kids services. Now that they are older, we are looking for other resources in the community. Can we use the SmartStart Hub?
Yes. However, you may benefit from completing an About My Child intake assessment to ensure your information is up-to-date, so we best understand your child’s needs and your goals.
My child is currently receiving or waiting for services at Grandview Kids. Can we use the SmartStart Hub?
Please reach out to your child’s care team, or call the Grandview Kids Service Navigation team at 905-728-1673 ext. 2468 at if you have questions.
I don’t live in Durham Region. How do I find my local SmartStart Hub?
If you live outside of Durham Region, click here to find your local Children’s Treatment Centre, who will serve as your area’s SmartStart Hub. Toronto residents will receive Hub services from Surrey Place.
How many SmartStart Hubs are there in Ontario?
In March 2022, the Government of Ontario announced that there will be 22 SmartStart Hubs operating across the province by the end of 2022.
Who are the Grandview Kids SmartStart Hub formal partners?
Formal partners are identified by the Ministry of Children, Community and Social Services for all Hubs. Our partners, which require formal partnership agreements, were identified as: Oak Valley Health, Lakeridge Health, Healthy Baby, Healthy Child and Infant and Child Development, Resources for Exceptional Children (Service Coordination), Access OAP, Kinark Child and Family Services and the Durham Preschool Speech and Language program. Some agreements are still in development.
For more information, please read our Frequently Asked Questions document. To refer to SmartStart Hub, please visit our Referral Page. Our Service Navigation team will happily answer your questions and connect your child with the appropriate services to meet their needs.
