The Durham Region Complex Care Program supports children and youth with complex medical needs, closer to home. This program is delivered in partnership between The Hospital for Sick Children (SickKids), Grandview Kids, Lakeridge Health, and the Central East Home and Community Care Support Services.
Since its launch in May 2021, the Complex Care Program has provided care to more than 40 children and youth with medical complex medical needs living in the Durham Region. Learn more about what this clinic means to children and you, such as Kayden.
Our team
Meet our team members!
Grandview Kids
Ashely Rego, Occupational Therapist
Cathy Kelly, Clinical Manager
Christine Huang, Speech-Language Pathologist
Courtney Brazier, Recreation Therapist
Fadia Omer, Peer Navigator with Family Engagement
Heather-Ann Burrell, Registered Dietitian
Jessica Todd, Physiotherapist
Mandy Doherty, Social Worker
Mariana Wise, Team Assistant
Sandie Le, Occupational Therapist
Sick Kids
Dr. Julie Johnstone, Paediatrician
Katharine Williams, Nurse Practitioner
Central East Home and Community Care Support Services
Samantha Haigh, Registered Nurse
Community Paediatricians
Dr. Tanya Buors, Paeditriacan
Dr. Helen Wong, Paediatrician
Programs and services
Complex care planning
Together, we will review your child’s complex medical needs and goals. We will work alongside your child’s healthcare teams to create a Complex Care Plan. The plan will include your child’s medical information and can be easily shared with other healthcare providers involved in your child’s care.
Goal setting
We will help develop short- and long-term healthcare goals with your family to ensure care plans meet your family’s unique needs.
Care coordination
We will provide your child’s healthcare providers with their Complex Care Plan. This will help to ensure your child’s needs are communicated consistently and your child is getting the right care at the right time. When possible, the Complex Care team can help organize tests, procedures and appointments. You will have access to a Program Coordinator who can assist with this.
Continuity
We will get to know your child and your family. The interdisciplinary team is here to provide support throughout your child’s healthcare journey.
Help making informed decisions
We will help your family make informed decisions about treatments and plans of care.
Staying connected
Call or email the Paediatric Nurse Practitioner in between visits for any questions or concerns about your child’s health. A Nurse Practitioner is available Monday to Friday during regular business hours.
Peer-to-peer support
A Peer Navigator will orient you to the Grandview Kids Family Engagement Team. You and your child’s caregivers will have access to an online parent support page and join in weekly coffee chats with families also attending the Complex Care Program. Along the way, you’ll meet new families and connect with your Peer Navigator to help answer questions to support your role as a caregiver.
Eligibility
Please speak to your paediatrician for a referral to this program. Eligibility is determined by Complex Care Kids Ontario. Sick Kids will receive your referral and triage your family’s needs.
More information
If you have questions about your care or services within the Complex Care Program, please contact Grandview Kids Service Navigation at 905-728-1673 (or toll-free 1-800-304-6180).
