AlayaCare is our new Electronic Health Record (EHR) technology that will replace our existing software. AlayaCare is a software solution that spans clinical documentation, administration functionality, client and family portals, mobile care functionality and more. Over the last several months, many members of Team Grandview have participated in training sessions to prepare for the move to this new system. AlayaCare will modernize and simplify our clinical staff’s tasks and processes, notably the documentation they capture during each client visit.
Scheduling update
Starting Wednesday, January 31, 2024, Grandview Kids will be transitioning our old EHR to AlayaCare for a brief period. Due to this transition, you will not be able to reschedule appointments until this transfer is complete. Once the transition is complete and our scheduling capabilities return to normal, an update will be issued on Grandview Kids’ Facebook, Instagram and X pages. Please be advised that we can still accept and process appointment cancellations during this transition.
Additionally, there will be a pause on our automated reminder calls advising you of your appointments. As this feature in AlayaCare is still in development, please stay tuned to our social media pages (linked above) for news of this exciting new feature.
Below is a brief series of frequently asked questions to help you learn more about AlayaCare
Why is Grandview Kids transitioning to AlayaCare?
Empowered Kids Ontario (EKO), the association representing Ontario’s publicly funded child development and rehabilitation sector, was contracted with the Ontario Education Collaborative Marketplace to source a new EHR for all member organizations (which includes Grandview Kids). Their goal was to select a new vendor that offers member organizations an EHR that is modern, efficient and encourages collaboration. Last year, all Children’s Treatment Centres in Ontario, including Grandview Kids, provided feedback on different vendors before ultimately agreeing upon AlayaCare as the preferred EHR.
How will AlayaCare improve service delivery?
AlayaCare will modernize our current EHR environment, enabling our clinical staff to input critical client information more efficiently than before. The introduction of AlayaCare will also allow Grandview Kids to develop a portal for clients and/or caregivers to access information relating to their care.
Please note that the portal for clients and/or caregivers will not be available immediately. We plan to leverage AlayaCare’s enhanced client-facing functionalities as we continue to build our future state.
Will the transition to AlayaCare affect my service?
You will experience the same high-quality care and service from Grandview Kids, and we’re committed to making the transition smooth for our clients and their families. Entering your information into the system may take a few additional minutes over the next few weeks, and we appreciate your patience as we shift to the new system.
Will the Grandview Kids ensure my privacy during this transition?
Grandview Kids is dedicated to ensuring the highest level of privacy while ensuring we provide the best possible care for our families. We are committed to protecting our clients’ health data and follow strict protocols set out by Ontario’s Personal Health Information Act (PHIPA). While migrating our existing EHR, we are using advanced encryption technologies and robust authentication methods to secure the transfer of sensitive health data through our trusted partner organization. AlayaCare, our new EHR, uses the latest technology to store, organize and access client data securely while maintaining the confidentiality of all personal health information. Secure procedures are implemented to identify and address potential vulnerabilities in the migration process, minimizing the risk of data breaches. Grandview Kids has several policies for all staff addressing confidentiality and client privacy rights.
For more information on how Grandview Kids is committed to protecting your privacy, please visit our Privacy page.
Where can I get more information about AlayaCare?
Please visit the AlayaCare website to learn more about the EHR.
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