Frequently Asked Questions (FAQ)
- Why is Grandview Kids asking for proof of vaccine from parents and caregivers?
- What does “fully vaccinated” mean?
- Who is mandating this new policy?
- What kind of proof do I need to show?
- How do I access an Enhanced Vaccine Certificate?
- What if I have a medical exemption?
- What if I am unvaccinated?
- Are there exemptions?
- Who do I contact if I have questions?
Why is Grandview Kids asking for proof of vaccine from parents and caregivers?
Grandview Kids upholds the health and safety of our staff, alongside the children and caregivers we serve, as our top priority. Research has demonstrated that receiving the COVID-19 vaccine significantly reduces the chances of virus transmission and prolonged infection.
The Durham Region Health Department considers Grandview Kids as a high-risk environment. Grandview Kids provides services to children with medical complexities, who are often unmasked, and largely ineligible for the COVID-19 vaccine. We will continue to uphold rigorous infection prevention and control measures to ensure their safety while in our care.
What does “fully vaccinated” mean?
Currently, “fully vaccinated” means having received two doses of a government-approved COVID-19 vaccine, with 14 days since your last dose. As of January 4, 2022, fully vaccinated does not include a third dose/booster; however, our policy may be updated in accordance with the World Health Organization’s definition and guidance from the Provincial Government.
Who is mandating this new policy?
As an independent, non-profit organization, Grandview Kids has made the choice to independently mandate this policy.
What kind of proof do I need to show?
All parents/caregivers attending in-person appointments with their child will be required to show their Enhanced Vaccine Certificate. Vaccine receipts without a QR code will no longer be accepted as valid proof of vaccination. A Grandview screener/greeter volunteer or clinician will scan your Enhanced Vaccine Certificate using the VerifyOntario app upon your arrival. No data are stored on this app.
How do I access an Enhanced Vaccine Certificate?
You do not need to download an app. There are two ways of accessing your certificate:
- Download your certificate from the Provincial Vaccine Portal.
- Call the Provincial Vaccine Contact Centre at 1-833-943-3900 to request your vaccine certificate by email or mail.
Full step-by-step details are outlined on the Provincial Vaccine Portal website, as well as right here on the Grandview Kids website.
What if I have a medical exemption?
Aligned with Provincial guidance, if you are unable to be fully vaccinated because you have an active medical exemption, you need to show the following two items in settings where proof of vaccination is required:
- Your valid personal identification
- A medical exemption (where applicable) by downloading and showing your enhanced vaccination certificate with official QR code
To obtain your medical exemption, you must:
- Consult your healthcare provider (physician or nurse practitioner) to access your need for a medical exemption. If the healthcare provider determines there is a need, they will submit information directly to the Durham Region Health Department for review.
- Exemptions are only accepted from practitioners licensed to practice in Ontario.
- Once your exemption is accepted and entered into COVaxON by the Durham Region Health Department, you’ll be able to access your enhanced vaccine certificate with QR code through the COVID-19 vaccination portal.
Learn more about medical exemptions by reviewing the Ontario Ministry of Health webpage and the Durham Region Health Department medical exemptions webpage.
What if I am unvaccinated?
Our scheduling team or clinicians will refer you to speak with our Infection Prevention and Control Coordinators. This team is friendly, courteous and kind. The Coordinators will provide you with the following options to ensure a safe and successful appointment:
- Request a family member who is fully vaccinated to accompany their child to the appointment.
- Request rescheduling when the parent/caregiver is 14 days post their second vaccine.
- Transition the appointment to telepractice.
- Offer the parent/caregiver a non-fit tested N95 respirator mask and face shield.
- Reschedule the appointment when restrictions lift.
Are there exemptions?
Our IPAC Team is dedicated to ensuring all children, parents/caregivers and clinicians have a safe visit. Please contact our IPAC Team to discuss the ways in which we can support your child to receive the care they need.
Who do I contact if I have questions?
Email communications@grandviewkids.ca and the team will forward your inquiry to the appropriate party. You will receive a response within three business days.
