Privacy and Confidentiality we are committed to protecting the privacy of our clients and their families
- Collection and use of personal health information
- Sharing client information
- Client/family choices
- Communicating by email: protecting your privacy
- Change of information
assess client needs
provide, monitor and evaluate client care
communicate with families and with other care providers
deliver safe and efficient care and ensure continuous high quality service
meet legal requirements
identify information for strategic planning and decision making
verify accountability with funding bodies and internal processes
assist with quality assurance, risk management and outcome measurement activities to be accountable to our funding partners
Limited information (such as your name, address and email address) may be used by Grandview or its Foundation to request your participation in a survey, to provide you with news about our programs, services and special events or for fundraising purposes to improve our health care services.
therapists, medical staff and associates, both within and outside of Grandview
student trainees, volunteers, and support staff
authorized individuals who are reviewing records for quality improvement purposes
other individuals, if you agree, or when the law requires or permits it.
Parents/legal guardians receive copies of Grandview reports regarding their child and are encouraged to share this information with other involved agencies and individuals.
Information from your child's record may be used (without identifying information) for research purposes.
Grandview's Privacy Officer: 905-728-1673 x 2259 or toll free 1-800-304-6180 x 2259
The use of email is prevalent in our culture - and with it concerns about privacy and security, especially when dealing with sensitive information such as health records.
In light of the above, and in response to overwhelming requests from families, effective June 1, 2014 Grandview established an email policy that allows some communication via unsecured email while mitigating the risks involved in transmitting personal health information. Our policy includes procedures for staff regarding communicating electronically with clients/families.
If you wish to communicate with Grandview via email, your child's therapist will review the policy with you and obtain your signed consent to proceed.
Our secure email server, ACCESS, continues to be available for electronically sharing clinical information.
ACCESS (Allowing Confidential Client Email Sharing Security) is the secure email platform used by Grandview Children's Centre to allow email communication between our staff and families or professionals while still protecting the privacy of our clients.
To help us keep accurate records, please make sure we have the correct information regarding your child, such as birth date, health card number, and primary physician's name. If you change your name, address, or phone number, please notify your child's therapist immediately, or contact Clinical Information Services at Grandview Children's Centre:
905-728-1673 x 2223
toll free 1-800-304-6180 x 2223